Orr Group is a strategic partner to nonprofit organizations, helping them solve some of the world’s most pressing challenges. Through our embedded partnership model, we go beyond traditional consulting - providing hands-on leadership, expertise, and execution to drive transformative fundraising and organizational growth. For over 30 years, we have collaborated with mission-driven organizations to design and implement innovative fundraising strategies, grow revenue, and build capacity to ensure long-term success. Our work spans campaign management, major gifts strategy, board development, planned giving, talent management, and beyond. We remain nimble, forward-thinking, and results-driven, helping our clients navigate an ever-evolving philanthropic landscape.

Position Summary

Orr Group is seeking a Senior Associate Director, AI & Development Operations to help lead and deliver client engagements across AI strategy, workflow automation, and implementation projects. The ideal candidate has worked inside nonprofit development and operations teams, knows fundraising best practices, and can look at a client's systems and processes and see what's working, what's broken, and what's possible. They pair that judgment with hands-on technical skill and can build and deploy the automations, integrations, and AI tools they recommend.

Senior Associate Directors serve as core members of client project teams, managing day-to-day execution in partnership with the Director, who sets project direction and serves as the primary point of contact. They work directly with nonprofit executives, development and fundraising teams, operations leaders, and technology stakeholders, and may lead less complex engagements on their own.

Each project at Orr Group is specially tailored and designed for the needs of that particular client. Generally, Senior Associate Directors manage day-to-day project execution, lead the development of deliverables, and carry the work from discovery and assessment through implementation and adoption.

• Gift processing redesign. Assess a development team's gift entry and acknowledgment process in Raiser's Edge NXT, clean up the underlying data and configuration, and build automations that cut acknowledgment turnaround time.
• Organizational AI readiness. Assess how teams across an organization use (or avoid) AI, recommend a governance policy, and deliver a prioritized roadmap and staff training.
• Program inquiry automation. Map how a program team handles incoming inquiries, deploy an AI tool to route requests and draft responses, and train staff to manage it.

Client Leadership

• Serve as a day-to-day contact for clients, and as primary contact in the Director's absence, building strong relationships with development teams, operations staff, and technical stakeholders.
• Maintain work plans, timelines, and project dashboards, ensuring deliverables are met within scope, budget, and deadlines.
• Attend client meetings and present deliverables, including assessment findings, process maps, and implementation updates.
• Ensure client-facing materials, including assessment reports, roadmaps, and technical documentation, are client-ready before Director review and approval.
• Stay current on nonprofit technology and AI trends and bring relevant insights to client strategies.
• Support the Director and Impact Officers in identifying opportunities for contract renewals and expanded advisory, implementation, or training services.
• Lead less complex engagements independently, where appropriate.

AI Assessment & Strategy

• Facilitate discovery conversations and stakeholder interviews to assess organizational readiness, workflow pain points, and opportunities for automation.
• Conduct assessments in partnership with the Director, including process mapping, system evaluation, and feasibility analysis.
• Audit and document client workflows, including building documentation from scratch for processes that are currently undocumented.
• Evaluate development operations against fundraising best practices, including gift entry and processing, acknowledgment and stewardship, moves management, prospect research, donor data management, and reporting.
• Assess the health of fundraising CRMs such as Salesforce and Raiser's Edge NXT, identifying configuration, data, and process issues.
• Identify high-impact opportunities for automation and AI integration across development, operations, finance, and program functions.
• Contribute to roadmaps that prioritize solutions by impact, feasibility, cost, and change readiness.
• Support clients in applying responsible AI practices, including governance, policy, and data privacy.

Solution Design & Implementation

• Design, build, and deploy automations and AI-enabled workflows using platforms such as Zapier, Make, or Power Automate.
• Integrate client systems through APIs, webhooks, and data flows, including CRM and fundraising platforms such as Salesforce and Raiser’s Edge NXT.
• Configure and deploy AI tools and agents (e.g., Claude, ChatGPT, Microsoft Copilot), including prompt design and custom workflows tailored to client teams.
• Test and validate solutions before rollout, with attention to data quality, security, and privacy, so errors are not automated at scale.
• Collaborate with client technology teams and vendors to ensure secure, responsible, and effective integration of AI solutions.
• Coordinate with other Orr Group team members when a build calls for additional insights or validation.

Adoption & Change Management

• Design and deliver training for client staff on new tools and workflows.
• Identify and build internal champions within client organizations, address resistance, and lead change management to drive adoption.
• Create runbooks, process documentation, and handoff materials so client teams can maintain and support solutions after the engagement ends.
• Track and report on outcomes, including time savings, adoption, and return on investment.

Project Team & Practice Contributions

• Oversee the work of Associates and Associate Directors on client teams, delegating tasks and ensuring work plans and materials are maintained.
• Mentor and coach junior staff, serving as a resource on fundraising operations, systems, and AI tools.
• Contribute to the service line's methodology, including assessment frameworks, tools, templates, and SOPs.
• Support business development by contributing to proposals and scoping, as needed.
• Help build AI and automation fluency across Orr Group by sharing tools, learnings, and training with colleagues.

Required

• Bachelor's degree.
• 6+ years of professional experience, including at least 3 years supporting nonprofit development operations, advancement services, fundraising CRM administration, or nonprofit consulting.
• Hands-on administration experience with at least one fundraising CRM
• Hands-on fluency with automation platforms and working knowledge of APIs, webhooks, and data integration.
• Working knowledge of fundraising best practices across gift processing, acknowledgment, moves management, donor data management, and reporting.
• Proven experience designing, building, and deploying automation or AI solutions from concept through rollout.
• Experience with AI/LLM tools, including prompt design and agentic workflows.
• Strong project management skills, with the ability to manage multiple projects and stakeholders in a deadline-driven environment.
• Ability to move between fundraising and technical conversations, translating in both directions for non-technical leaders and technical staff.
• Strong facilitation, written, and verbal communication skills.
• Sound judgment and discretion around responsible AI and donor data.
• Flexibility to work varying hours as needed to meet client deadlines.

Preferred

• Experience in a client-facing consulting or advisory role.
• Salesforce (Nonprofit Cloud Consultant, Administrator) or Blackbaud certifications.
• Experience applying automation within nonprofits beyond development.
• Experience supporting organizational change initiatives across departments.

Additional Information

Location

Orr Group offices are located in Washington, DC, and New York City, and candidates must be based in either metropolitan area. Our hybrid policy requires staff to spend at least 60% of their working time in an Orr Group office or at client sites.

Salary Range

The salary range for this role is $80,000 - $100,000, with annual bonus potential of up to $10,000.

The comprehensive benefits package includes health, dental, and vision plans, a 401(k) retirement plan with employer match, paid holidays, and generous paid time off.

Orr Group Careers

At Orr Group, we recognize that diversity strengthens our impact. We actively seek team members from diverse backgrounds, perspectives, and lived experiences to better serve our clients and the communities they support. We are committed to fostering an inclusive environment where all employees can thrive, contribute, and grow.

Our goal is to attract, develop, and retain exceptional people and create a work environment that is dynamic, rewarding, and enables each of us to realize our potential. We are deeply committed to providing advancement opportunities, mentorship, and the resources you need to explore your talents and aspirations. At Orr Group, we believe in investing in our employees’ growth – whether through ongoing professional development, exposure to a wide range of high-impact projects, or the opportunity to collaborate with colleagues across all levels.

Working at Orr Group means being part of a passionate, supportive, and team-oriented environment. You’ll work alongside bright, humble, and friendly colleagues who are as dedicated to achieving exceptional results as they are to fostering a positive, collaborative atmosphere. While our work can be challenging and high-pressure, it is also incredibly rewarding. We are driven by a shared mission to solve some of the world’s greatest challenges, and you will have the opportunity to make a meaningful impact as part of a diverse and dynamic team.

Salary Range

$80,000 — $100,000 USD