• Development owns the what: fundraising requirements, moves management stages and workflows, data entry standards, the reports and dashboards leadership needs, and team adoption.
• The Data team owns the how: platform administration, the data model, automations, permissions, integrations, and data consistency across systems.

Key Responsibilities

Salesforce Administration & Data Management

• Serve as Salesforce system administrator and handle day-to-day configuration, including user account maintenance, roles and profiles, custom objects and fields, flows and automations, Lightning email templates, and Lightning page layouts.
• Complete regular internal system audits and prepare for upgrades.
• Maintain data quality across Salesforce and related systems: build validation and duplicate rules, run bulk updates, cleanup, and deduplication, and perform routine quality checks.
• Build and maintain the reports and dashboards that leadership and teams rely on, to requirements those teams define.
• Support data imports, exports, reporting requests, and investigation of data discrepancies.
• Provide day-to-day Salesforce user administration and support, including routine access, permissions, and troubleshooting.
• Create and maintain clear technical documentation, system how-to guides, and other support documentation.

Training, Adoption & Communication

• Design and deliver Salesforce training for staff at every level of technical comfort, from onboarding new users to rolling out new features, through live sessions, recorded walkthroughs, and written guides.
• Drive adoption of Salesforce across teams: track how the system is being used, notice where people are working around it, and partner with team leads to close the gaps.
• Announce and explain system changes in plain language: what's changing, why, and what users need to do differently.
• Champion data quality by helping staff understand why good data entry matters to fundraising results, not just how to do it.
• Hold regular office hours where staff can bring questions, frustrations, and ideas, and turn recurring pain points into backlog items.

• Serve as the Data team's day-to-day point of contact for Development systems leadership and other stakeholder teams: take in requests, clarify needs, and translate them into written requirements, user stories, and acceptance criteria.
• Maintain the Salesforce enhancement backlog and work with stakeholders and Data team leadership to prioritize it.
• Complete routine configuration directly. For larger work, such as custom development, integrations, and data pipelines:
• scope the work for contractors and implementation partners,
• coordinate delivery,
• test it against acceptance criteria before release,
• escalate code-level and architectural review to senior Data team engineers.
• Monitor the health of integrations between Salesforce and connected systems including: Engaging Networks, GCP, BigQuery, Cloudingo, LinkedIn Sales Navigator, Reporting tools - Data Studio, Atlassian, n8n. Serve as first responder when a sync fails, and scope the fix.
• Bring proposed changes to the business owner for sign-off before release, and communicate changes to affected users.
• Document all configuration and integrations so system knowledge stays in-house, regardless of who built it.

Support GoodPower's Fundraising CRM Needs

• Configure and maintain the Salesforce tools that support cultivation, stewardship, moves management, and progress-to-goal tracking, built to the stages and workflows Development defines.
• Build and maintain automations and forms for donation acknowledgments and revenue tracking, to requirements set by Development and Finance.
• Help ensure the Salesforce data model supports nonprofit fundraising and grant tracking workflows as Development defines them.

• 2–5 years of experience with Salesforce and standard CRM data operations in a nonprofit fundraising context, including:
• strong understanding of Salesforce best practices and functionality;
• experience making Salesforce configuration changes, including fields, page layouts, flows and automation, and reports and dashboards;
• proven ability to support the implementation of new processes and help users adopt them;
• experience translating stakeholder needs into written requirements, user stories, or specifications, and working with developers, consultants, or contractors to deliver and test them.
• Working knowledge of how systems exchange data (APIs, integrations, imports and exports) and how integration failures show up.
• Familiarity with ticketing and project tracking tools such as Jira.
• Comfort working with structured data, spreadsheets, reports, and data quality processes, with strong attention to detail and data hygiene.
• A self-starter with an analytical mindset and a demonstrated ability to:
• troubleshoot challenges with patience and creativity;
• adapt as needed to take on additional roles, responsibilities, and opportunities;
• manage multiple workstreams with thoroughness, accuracy, timeliness, and professionalism.
• Excellent communication skills, with a track record of explaining technical concepts to non-technical colleagues in clear, jargon-free language, both in writing and in person.
• Experience designing and leading trainings, workshops, or onboarding for users with a wide range of technical comfort.
• Demonstrated ability to lead by building trust across teams, influencing how colleagues work, and driving adoption of new tools or processes.
• Patience, empathy, and a service mindset toward colleagues who find technology frustrating or intimidating.
• Comfort presenting to senior leadership as well as frontline staff.
• Familiarity with nonprofit fundraising, donor management, grant and revenue tracking, and/or development operations.
• Salesforce Administrator certification, or progress toward it, is strongly preferred.

Compensation, Benefits, and Perks

• Annual salary range: $95,000 - 110,000, commensurate with experience
• Medical, dental, and vision insurance with employee and dependent premiums paid at 95-100% by GoodPower.
• 2-4 weeks of paid vacation annually, depending on seniority
• 13 paid holidays and 2 floating holidays
• 2 weeks of US office closure
• 10 days of paid sick leave annually.
• 403(b) with 3% employer contribution/match.
• Charitable giving: 1:1 match for charitable contributions ($250 per year), plus 2 paid days off for volunteering.
• Education reimbursement up to $1,500 per year.
• Healthcare Flexible Spending Account (FSA) and Health Savings options
• Stipend of $200/month (for cell phone, wellness expenses, etc.)
• 8 weeks of paid sabbatical after 5 years of employment
• 8 weeks of paid parental leave