• Serve as the Director of Security's operational delegate when specifically assigned or when established by management, exercising delegated decision-making and escalation authority in accordance with company policy
• Assist the Director of Security in overseeing the contracted security program, including account management, supervisors, officers, the Security Operations Center, visitor services, and assigned specialty services such as K9 coverage
• Review staffing, post coverage, shift and incident reports, alarms, operational exceptions, and service performance; address or escalate gaps and confirm required corrective follow-up
• Conduct property walkthroughs with management teams, respond to tenant and operational security concerns, and translate findings into assigned actions, service requests, project follow-up, or recommendations to the Director of Security
• sion of the staff and maintenance of Security Operations Center and the electronic camera systems
• Attend meetings with company managers on updated duties and responsibilities
• Daily training regarding the x-ray machines and magnetometers and functionality of equipment
• Ensure that all personnel are dressed in proper uniform and confirm to ESRT standards

• Respond to security emergencies and support applicable emergency action and crisis-management plans within assigned responsibilities, including timely notification and escalation to the Director of Security and senior property management
• Lead or support security incident reviews and investigations as assigned and within delegated authority; review surveillance video, preserve authorized evidence, prepare factual reports, and coordinate confidential follow-up with Security leadership, Human Resources, Legal, insurers, law enforcement, or other authorized parties as appropriate
• Ensure incidents are documented in designated reporting systems and required communications; review authorized requests for security records or access data, validate business purpose and approval, and coordinate resolution of reporting-access, device, or training barriers

• Oversee the security aspects of building identification-card processes, visitor access, contractor and freight-entry procedures, and related approvals; maintain workable verification and communication procedures during system changes or outages
• Oversee SOC operations and the operational readiness of video, alarm, analytics, incident-reporting, and other electronic security systems; reinforce effective communication and response between SOC operators and field personnel
• Coordinate with IT, Engineering, property teams, and vendors on video management, access control, visitor management, doors, intercoms, turnstiles, electronic locks, elevator-related access controls, and other security technology initiatives
• Support evaluation, implementation, and operational testing of security technologies; track project scope, quotations, dependencies, approvals, installation milestones, commissioning, acceptance, and ongoing vendor follow-up, clearly distinguishing proposed work from authorized commitments

• Review and maintain security manuals, post instructions, standard operating procedures, SOC duty descriptions, and escalation protocols; recommend changes and implement approved updates
• Coordinate supervisor and officer training on approved procedures, security systems, screening processes, and site-specific operating requirements, and maintain evidence of distribution, training, and acknowledgment
• Support security participation in fire and life-safety activities, emergency preparedness, exercises, external assessments, and public-safety training in accordance with site requirements and assigned responsibilities

• Coordinate security planning for tenant events, Observation Deck activities, VIP and dignitary visits, media or lighting events, and other scheduled operations; confirm staffing, operational contacts, arrival procedures, access requirements, communications, and escorts as appropriate
• Maintain working relationships with law-enforcement, fire, emergency-management, government security, property, tenant, and vendor partners; share actionable information through approved channels and coordinate required follow-up
• Support Property Management during demonstrations, protests, public-space conditions, or other emerging concerns by documenting observations, coordinating proportionate operational responses, and escalating issues as appropriate

• Support periodic review of contracted security services, including service levels, compliance, recurring needs, performance issues, and recommended revisions
• Review and approve contractor timecards, invoices, service records, purchase requests, and other authorized expenses within expressly delegated authority; document discrepancies and escalate items outside assigned approval limits
• Support recurring-cost forecasts, capital planning, vendor-quote review, and project budgeting; maintain current contact lists, project records, approved procedures, decision histories, and handoff documentation in company-approved systems to support continuity of operations

• Reliable daily security operations in a 24/7 environment, effective support to the Director of Security, and readiness to exercise clearly delegated operational authority when required
• Timely response, notification, documentation, follow-up, and closure or escalation of incidents, alarms, service faults, project actions, and corrective measures
• Consistent contractor and SOC performance, complete incident records, approved procedures, training acknowledgments, and compliance with contractual and company standards
• Coordinated event and visitor operations, responsive tenant service, productive public-safety relationships, dependable vendor follow-through, and accurate project, cost, approval, and acceptance records

• Support emergency action and crisis-management plans, assess changing conditions, and make sound operational decisions under pressure within delegated authority
• Oversee third-party security services and holding service providers accountable for staffing, performance, documentation, training, and corrective action
• Assess incidents, lead or coordinate investigations as assigned, preserve confidential information, and write clear reports, procedures, recommendations, and operational communications
• Apply practical knowledge of SOC operations, access control, video systems, visitor management, electronic incident reporting, security analytics, and security technology project coordination
• Utilize strong communication and service judgment with tenants, visitors, executives, contractors, employees, vendors, and public-safety partners, with the ability to manage multiple priorities, deadlines, approvals, and budget inputs
• Work effectively in a 24/7 operating environment and respond after hours when business, event, project, or emergency conditions require

• Bachelor's degree in security management, criminal justice, emergency management, business, or a related field preferred; an equivalent combination of relevant education, training, and experience may be considered
• Progressive experience in corporate, commercial-property, public-venue, law-enforcement, public-sector, or comparable security operations, including responsibility for security services and cross-functional coordination
• Experience supporting a large, high-profile, 24/7 office, mixed-use, public-venue, or comparable operating environment strongly preferred
• Professional training or experience in law enforcement, emergency preparedness, corporate security, or a related discipline preferred when relevant to the role
• Relevant security, emergency-preparedness, fire/life-safety, or public-safety certifications and training may be preferred or required based on assigned responsibilities and site requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observation Deck access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.