• Oversee the onboarding and operational integration of AI solution providers into programme delivery processes
• Assess provider readiness against operational, reporting, compliance and service requirements
• Develop and maintain operational procedures, controls and implementation guidelines
• Coordinate across policy, finance, procurement, technology and service delivery stakeholders to ensure smooth programme implementation
• Manage claims verification processes and validate claims, invoices, utilisation records and supporting documents against programme requirements.
• Ensure claims are processed accurately, consistently and within established service standards
• Investigate discrepancies, exceptions and irregularities with AI solution providers and other stakeholders
• Oversee payment verification and reconciliation processes to ensure proper stewardship of public funds
• undefined

Strengthen Governance and Financial Stewardship

• Apply governance, audit and financial control requirements throughout programme operations
• Review claims and payment processes to ensure compliance with programme rules and funding conditions
• Identify control gaps and recommend process improvements to strengthen operational integrity
• Support audit reviews, management reporting and assurance exercises

Detect Risks and Safeguard Programme Integrity

• Analyse claims, utilisation and operational data to identify anomalies, unusual patterns and emerging risks
• Develop risk indicators to detect potential abuse, over-claiming, duplicate claims or fraudulent behaviours
• Conduct investigations and evidence-based reviews of suspicious transactions and cases
• Escalate material risks and recommend mitigation measures to management

Drive Operational Insights and Continuous Improvement

• Monitor programme performance, claims trends, provider behaviour and operational metrics
• Produce dashboards and management reports to support decision-making
• Identify opportunities to automate processes, improve controls and enhance user experience
• Translate operational data into actionable recommendations for programme enhancement

Key Skills and Capabilities

Stakeholder and Vendor Management

• Ability to communicate effectively with a diverse range of stakeholders including learners, CET providers, AI solution providers, enterprises, and government agencies
• Facilitate discussions, influence outcomes and navigate differing perspectives
• Manage stakeholder expectations professionally while maintaining strong partnerships
• Build productive working relationships with AI solution providers and programme partners
• Communicate operational requirements clearly and professionally
• Facilitate issue resolution and manage provider performance effectively
• Navigate complex stakeholder environments while maintaining programme integrity

Programme Operations and Process Management

• Plan, coordinate and deliver work across multiple stakeholders Balance competing priorities in a fast-paced environment
• Manage high-volume operational processes while maintaining accuracy and service quality
• Coordinate multiple workstreams and stakeholders simultaneously Design and implement operational workflows and controls
• Drive process standardisation, automation and service improvement
• Ability to identify operational bottlenecks and recommend practical, evidence-based process improvements

Claims Assessment and Financial Administration

• Review claims, invoices and supporting documentation with accuracy and attention to detail
• Apply funding rules, programme requirements and payment controls consistently
• Investigate discrepancies and resolve claims-related issues objectively and professionally
• Balance operational efficiency with strong compliance standards

Fraud Risk Detection and Investigations

• Identify suspicious claims patterns, anomalies and potential fraud indicators
• Apply data-driven approaches to detect operational and financial risks
• Analyse transactional data to support investigations and risk assessments
• Exercise sound judgement when reviewing irregular or high-risk cases

Governance, Compliance and Assurance

• Apply governance frameworks, audit requirements and financial controls effectively
• Assess operational risks and recommend practical mitigation measures
• Maintain robust documentation, evidence trails and operational accountability
• Strengthen programme safeguards through continuous improvement

Governance and Risk Management

• Apply governance, financial control and compliance requirements consistently
• Exercise sound judgement when reviewing complex cases and operational exceptions
• Identify risks early and develop practical mitigation strategies

Data Analysis and Operational Insights

• Analyse claims, utilisation and operational datasets to identify trends and risks
• Develop reports, dashboards and analytical summaries for management
• Use evidence and data to support recommendations and decision-making
• Translate data insights into operational improvements

[What we are looking for]

• Programme operations and administration
• Claims management and payment administration
• Financial controls, audit or compliance functions
• Fraud risk management, risk analytics or investigations
• Vendor, contract or service provider management
• Data analytics, operational reporting or business process
• Experience in workforce development and grants administration in Infocomm Technology and Media sectors would be an advantage

• Highly analytical and detail-oriented
• Comfortable working with large datasets and transaction records
• Strong in identifying patterns, anomalies and operational risks
• Able to exercise sound judgement in complex or ambiguous situations
• Meticulous in applying controls while balancing operational efficiency
• Proactive in strengthening governance, improving processes and safeguarding programme integrity

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.