Employer: DWS Group

Title: AI & Automation Analyst, Trade Support

Location: Jacksonville, FL

Job Code: #LI-MB1 #LI-03

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That’s why we are ‘Investors for a new now’.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.

Read more about DWS and who we are here.

Job Description Summary

The AI and Operations Automation Analyst will primarily partner with the Operations team to identify, develop, test, and implement AI-enabled solutions and other automations that improve efficiency, scalability, data quality, and control effectiveness. The role will apply practical technology, analytics, and workflow expertise to streamline manual processes and enhance exception management, while providing secondary support for post-execution trade processing and developing a strong understanding of trade lifecycle operations.

AI & Automation Analyst, Trade Support

As an AI and Operations Automation Analyst, you will partner with the Trade Support team to identify, develop, test, and implement AI-enabled solutions, automated workflows, analytics, and other technologies that improve scalability, control effectiveness, and issue resolution. You will also develop practical knowledge of post-execution trade lifecycle processes across products such as MBS, Money Market, Fixed Income, and Equities, including trade confirmation, settlement, and exception management. The team processes an average of approximately $35 billion in high-value trades per day, requiring strong attention to financial and operational risks, including Treasury Market Practices Group (TMPG) fail claims and potential overdrafts at custodian banks.

This role requires close daily collaboration with Portfolio Managers, Traders, global Operations teams, and technology partners. The Analyst must be able to operate effectively in a fast-paced environment, translate business and control requirements into practical technology solutions, manage competing priorities, and resolve time-sensitive trade and system issues promptly.

• Partner with Operations and Trade Support teams to assess workflows, identify manual processes and control gaps, and prioritize opportunities for AI, automation, and technology-enabled improvement.
• Assist with the design, prototyping, testing, implementation, and ongoing monitoring of AI-enabled tools, automated workflows, dashboards, and exception-management solutions.
• Use data analysis and visualization tools to identify recurring breaks, operational trends, capacity constraints, control risks, and opportunities to improve efficiency and scalability.
• Translate operational needs into clear business requirements, user stories, process maps, test scenarios, and implementation plans for technology partners and service providers.
• Support user acceptance testing, production validation, issue triage, change adoption, and post-implementation reviews to confirm that solutions are effective, controlled, and sustainable.
• Promote responsible use of AI and automation by maintaining appropriate human oversight and adherence to data quality, information security, governance, and escalation requirements.
• Automate and enhance daily and monthly reporting to improve accuracy, timeliness, transparency, and management insight.
• Develop, maintain, and periodically review solution documentation, Desktop Procedures, and process maps in accordance with the established control framework.
• Build a working knowledge of post-execution trade operations across Fixed Income, Equities, and Liquidity Management, including trade matching, transmission, confirmation, settlement, and exception management.
• Provide secondary operational support by monitoring the Aladdin Trading System Dashboard, SWIFT transmissions, and the SMF Pending Queue and assisting with timely resolution of trade and message exceptions.
• Collaborate with Trading, Portfolio Management, custodians, brokers, BlackRock Solutions, and other service providers to resolve operational or technology-related issues and support effective T+0 risk mitigation.

• Bachelor’s degree in finance, business, data analytics, computer science, information systems, or related discipline, or two to three years of relevant financial services or technology-enabled operations experience.
• Working knowledge of AI concepts and practical experience using generative AI, automation, analytics, or low-code tools to support business processes.
• Proficiency with data and productivity tools such as Excel, Power Query, Power BI, SQL, Python, Microsoft Power Platform, or comparable technologies; candidates are not expected to be software engineers.
• Ability to understand operational workflows, identify suitable automation opportunities, and translate business needs into clear requirements for technical partners.
• Experience supporting testing, implementation, process change, or adoption of new technology in a controlled business environment.
• Understanding of responsible AI, data quality, information security, model limitations, human oversight, and appropriate escalation within a regulated environment.
• Working knowledge of fixed-income instruments such as MBS, Money Market Products, and Municipal Bonds, together with an understanding of the end-to-end trade lifecycle, is preferred.
• Experience with the Aladdin platform or trade lifecycle processing, including trade confirmation messaging, SWIFT, Aladdin Data Exchange (ADX) messages, static-data mapping, and settlement-instruction workflows, is preferred but not required.
• Knowledge of BlackRock Query Language (BQL) and its application within Settlement Instruction templates and trade-routing configurations is advantageous.
• Strong analytical, problem-solving, communication, and client-service skills, with the ability to explain operational and technical topics to business stakeholders.
• Ability to investigate complex trade, system, and Portfolio Manager investable-cash discrepancies and coordinate timely resolution.
• Ability to build effective working relationships across Trading, Portfolio Management, Operations, technology teams, brokers, custodians, accounting teams, BlackRock, and other vendors or service providers.

At DWS we’re serious about diversity, equity and creating an inclusive culture where colleagues can be themselves sand it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle. Whether you’re interested in healthcare, company perks, or are thinking about your retirement plan, there’s something for everyone.

The salary range for this position in Jacksonville, FL is $46,000 to $72,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

At DWS, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

DWS’ Hybrid Working model is designed to find the right balance between in-person collaboration and engagement in the office, which is core to our working culture, and working from home. Each business group varies on the split between time spent in the office and at home, but this will be discussed and made clear as part of your application and interview process. We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people.

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.