The Cloud Platform SRE team in New Zealand is part of a global Cloud Platform organisation with counterparts in the US and Ireland. Our mission is to ensure the reliability and availability of the cloud platform that hosts Workday's engineering and customer environments. We are dedicated to improving platform reliability, observability, and delivering operational success at scale.

We are a team of versatile SREs who blend software engineering with operations, with a focus on reducing operational toil. Our tech stack is cloud-native — built on Kubernetes, Istio, OPA, GoLang, Prometheus, Grafana, and more. We plan automation and improvement work using scrum practices with two-week sprints, and operate as an autonomous team with a follow-the-sun on-call model across three time zones (NZT, GMT, PT).

We are responsible for the safe change and reliability of customer environments, using SLO-gated multi-stage deployment automation. We partner with platform service teams to define and implement SRE standards, set benchmarks, and qualify services for production. Engineers from this team have shared their experiences at Cloud Native conferences, including KubeCon — so if you're excited about contributing to the community and building infrastructure that powers a global platform, this is the team for you.

As a Cloud Platform Site Reliability Engineer, you will join a growing Auckland-based team. This role is instrumental in helping the team scale its impact across the global Cloud Platform organisation. You will bring a passion for identifying and solving problems in distributed environments spanning configuration, Linux operating systems, and networking.

You will be hands-on with distributed cloud-native environments, including Kubernetes-based infrastructure across public clouds (AWS, GCP). You believe that automation is the key to operating large-scale systems and are driven to ensure customer success. The platform you support is built using Cloud Native technologies (CNCF), providing a secure foundation on which Workday service teams and platform development teams can build, test, and deploy continuously.

• Identify, diagnose, and resolve reliability and performance issues across distributed cloud environments, including Kubernetes clusters
• Design and implement automation solutions that improve operational efficiency, reduce manual effort, and enable the team to operate at scale
• Develop and launch effective SLIs to ensure that SLOs are achieved through building an extendable observability architecture, runbook automation, and establishing new processes
• Partner with platform service teams to craft and implement SRE standards for their respective services, defining benchmarks and automation to qualify services for production environments
• Collaborate with global SRE counterparts in Pleasanton, Atlanta, and Dublin to share knowledge, align on best practices, and deliver consistent operational outcomes
• Contribute to incident response, root cause analysis, and the development of detailed runbooks and processes that improve the team's ability to respond to and prevent future issues
• Support and sustain the cloud platform infrastructure, ensuring high availability and reliability for engineering and customer environments
• Participate in an on-call roster as part of a follow-the-sun model across three time zones, ensuring continuous platform coverage and rapid incident response around the clock

Experience

• Some exposure to site reliability engineering, DevOps, or cloud-native infrastructure concepts — gained through internships, personal projects, coursework, bootcamps, labs/certifications, or a prior role
• Basic hands-on experience with a public cloud environment (AWS, GCP, or Azure), through university projects, personal builds, certifications, or professional exposure
• BSc in Computer Science or a related field — or equivalent practical experience, self-study, bootcamp training, or demonstrable project work

Other Qualifications

• Growing familiarity with cloud-native computing concepts, gained through study, personal projects, or early career exposure — with an interest in understanding how reliable infrastructure is built and operated using CNCF technologies
• Some exposure to Kubernetes (e.g. through labs, certifications, or coursework), with a willingness to build deeper skills managing and troubleshooting containerised workloads; familiarity with related tools such as Istio, OPA, Prometheus, or Grafana is a plus
• Comfortable with Git and GitOps principles and workflows — from self-study, university coursework, or industry exposure. Hands-on familiarity with GitOps tooling such as ArgoCD is a strong plus
• Working knowledge of Linux/Unix fundamentals, comfortable navigating the command line and basic system configuration, with enthusiasm for developing production troubleshooting skills on the job
• Some experience with at least one programming language (GoLang, Python, or Ruby — Go is a plus), and comfort writing or learning to write scripts and simple automation
• Awareness of common software development practices — iterative delivery, agile methodologies, CI/CD pipelines, and testing — with interest in contributing to code and build pipeline processes as you grow into the role
• Strong written and verbal communication skills, with an aptitude for documenting processes clearly — you don't need prior runbook experience, just a willingness to learn good documentation habits
• Able to collaborate effectively as part of a globally distributed, multi-functional team while also working independently with minimal instruction. Comfortable partnering with colleagues across diverse backgrounds and time zones

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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