• Communicate design vision, trade-offs and decisions clearly to cross-functional partners and leadership.
• Untangle ambiguous problem spaces into clear direction, forming an explicit hypothesis for how solving a customer problem ladders up to the wider product strategy. Align your trio and other stakeholders using sketches, flows, prototypes, and system thinking.
• Sequence and de-risk complex work. Plan multi-quarter design work so it lands reliably and well considered, tackling the riskiest assumptions first.
• Lead and contribute to human-centred discovery and research: define problems clearly, validate opportunities, and ensure the team is solving the right customer needs. Run continuous discovery alongside delivery, without letting discovery distract from shipping. Exercise judgment on how much research a given decision warrants, from a quick validation to a formal study.
• Use product analytics data alongside customer insight to inform design decisions, identify friction or opportunity, and turn signals into clear, actionable design direction.
• Work closely with your product trio (Product Management & Engineering) to shape solutions collaboratively and continuously.
• Hold a strong point of view on the long-term user experience, but make pragmatic calls that help us ship and learn in the short term.
• Stay close to real customer workflows. Work with Customer Success and Support to understand what's actually happening on the ground and feed that back into the product.
• Help raise the bar for how we design at Brightflag — from critique and craft to research, design systems, and how we work across squads.
• Produce work that becomes a reference standard other designers point to and reuse across pillars, not just within your own domain.
• Contribute reusable patterns and components to the Brightflag Design System, so your solutions raise the baseline for other designers rather than solving problems in isolation.

Skills & Experience

• 7+ years of experience in Product Design within a product-led SaaS environment.
• Proven product design craft expertise — experience owning meaningful product areas end-to-end, not just delivering screens, but shaping the problem space and seeing it through to impact.
• Strong in human-centred design and discovery — comfortable framing problems properly, exploring options, speaking with customers, and validating direction before committing to build.
• Used to working closely with Product Management and Engineering as part of a tight product trio — collaborating early and often, not working in handoffs.
• Experience designing complex, workflow-heavy B2B products — ideally including multi-sided platforms where different user types (e.g. internal teams, external partners/vendors) interact with shared data under different permissions and needs.
• Clear communicator who can explain their thinking, talk through trade-offs, and influence decisions.
• Experience using AI tools to enhance design and research workflows, with the ability to bring new ways of working and help the team learn and evolve in this space.
• Comfortable operating in ambiguity, making principled trade-offs that balance user value, technical constraints, and business priorities.
• Experienced working in iterative, Agile product environments, designing in small increments and learning continuously.
• Able to use both qualitative research and quantitative product data to shape decisions, prioritise effectively, and evaluate the impact of shipped work.
• Comfortable designing accessible, inclusive experiences (WCAG 2.1 AA or equivalent) as a baseline, not an afterthought.
• Comfortable working with product analytics tools (e.g. Amplitude, Mixpanel, GA or similar).

The following are a bonus!

• Experience working on AI-driven or data-rich products.
• Experience in legal tech, GRC, or another compliance-adjacent B2B SaaS category.

Life @ Brightflag

• A huge opportunity to make a real impact, to shape what we do and where we are going.
• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
• Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
• A sound, helpful team, in a friendly, values-driven and inclusive environment.
• Competitive salary.
• 25 days of holidays.
• Employer pension scheme.
• The Tax-Saver or Cycle-to-Work Scheme.
• Comprehensive health insurance, life insurance and long term illness/income protection.
• Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion.
• Wellbeing program & stipend.

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About Brightflag

Hi, we're Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.

Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here .

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.