As a Technical Operations Specialist on Rune’s Mission Success team, you sit between product quality, user training, and field deployment. You help make sure Rune software and hardware are ready for military users before they leave HQ, and you support those same users when products go into the field.

At HQ, most of your work is QA testing, training material development, and product readiness. In the field, you help deploy Rune products, manage software updates, train military users, and capture feedback that shapes future product improvements.

This is a hands-on role for someone with military experience who communicates clearly, picks up new tools quickly, and cares about getting the product right for the soldiers, Marines, airmen, and operators who use it.

• Quality Assurance and Product Readiness
• Perform QA testing on new Rune software releases, including TyrOS, before they reach customers, with an eye toward whether workflows make sense for real military users.
• Work through the product the way an operator would, planning missions, managing sustainment data, updating statuses, and moving through workflows, and flag bugs, confusing steps, and training gaps.
• Test end-to-end scenarios to help confirm products are ready for exercises, demos, and customer deployments.
• Clearly document what you find and why it matters operationally.

Training and User Adoption

• Create practical training materials, including demos, guides, and step-by-step instructions for software and hardware use.
• Train military users virtually, in classrooms, and in the field.
• Help new users adopt Rune products quickly and confidently.

Deployment and Field Support

• Prepare deployment packages that include software, hardware, documentation, and training materials.
• Provide hands-on technical support at customer sites and in forward-deployed environments, including installation, configuration, troubleshooting, maintenance, and software updates.
• Capture user feedback from training, exercises, and deployments, and share clear observations with product and engineering.
• Help build runbooks and a troubleshooting knowledge base so field fixes are repeatable.

• 1 to 4 years of prior U.S. military experience training personnel on new systems, equipment, or procedures, ideally in logistics, sustainment, maintenance, inventory or asset tracking, military signal, automation, or related technical support roles.
• Hands-on technical experience, such as help desk, field service, systems administration, or military signal, automation, or logistics roles.
• Active U.S. Secret security clearance.
• Availability to work onsite in Honolulu, Hawaii.
• Ability to travel to customer sites, military bases, exercises, and field events as required.
• Basic understanding of computer hardware (CPUs, RAM, storage, cables, peripherals) and networking fundamentals (TCP/IP, Ethernet, IP addressing, connectivity troubleshooting, and basic network configuration).
• Comfortable working in Windows and Linux environments, including basic command-line use.
• Strong attention to detail and comfort working carefully through software workflows, edge cases, and operational scenarios.
• Strong communication skills with military users and non-technical stakeholders, including interest in teaching through classroom instruction, field training, virtual sessions, and written materials.
• Ability to operate effectively in high-stakes environments with a bias toward getting things done.
• Eagerness to learn new tools, products, and processes in a fast-moving team, with strong problem-solving and troubleshooting skills.

Desired Qualifications

• Associate’s degree preferred.
• Familiarity with Army, Marine Corps, Air Force, or joint logistics systems, reporting processes, maintenance workflows, or sustainment operations.
• Experience building training content such as demos, SOPs, job aids, or walkthroughs.
• Comfortable troubleshooting computers, radios, networks, software, printers, servers, tactical systems, or other technical equipment in the field.
• Familiarity with Linux, logs, databases, or basic scripting, or a strong willingness to learn.
• Experience in field environments such as exercises, command posts, tactical operations centers, maintenance bays, supply rooms, or deployments.Ability to travel to customer sites, military bases, exercises, and field events as required.

Why This Role

• You will help bring modern software to the military users who need it most.
• You will turn your operational experience into better products, better training, and better deployments.
• You will help make sure Rune’s software works for soldiers and operators in the real world.
• You will work directly with Mission Managers, engineers, product teams, and customers, with broad exposure across a fast-growing defense technology company.
• You will get hands-on experience in QA, deployment, training, and customer operations at a mission-focused defense technology startup.

Rune offers top-tier benefits for full-time employees to include a full suite of insurance options at no cost for employees and low-cost to spouses and dependents. Highly competitive equity grants are also included in the majority of full time offers and are considered part of Rune's total compensation package. Benefits include:

• Comprehensive medical, dental, and vision plans; premiums 100% covered by Rune for all employees; exceptionally low premiums for spouses and dependents
• Basic life insurance and disability 100% covered for all employees by Rune; option to purchase additional life insurance available
• ‘Take the time off that you need, when you need it’ paid time off, not accrual based
• Generous company holiday calendar including a holiday shutdown in December
• Supportive leave of absence program including time off for military service, medical events, and parental leave
• Full 401(k) retirement plan for all full-time eligible employees
• Company-funded commuter benefits
• Free access to on-site gym at office