• Deliver technical training sessions, live and online, to clients and partners - covering everything from platform fundamentals to how to build pricing models using hx's AI agents and product tooling.
• Build and maintain high-quality course content (online modules, video tutorials, workshop materials) that keeps pace with new product releases and evolving client needs.
• Support the design and delivery of certification assessments, including practical exercises where candidates build real pricing tools in the hx platform.
• Partner with Product, Customer, and Partnerships teams to translate new features into training material clients can actually use from day one.
• Contribute to our partner enablement programme, helping external delivery partners onboard and deliver hx training to a consistent standard.
• Help maintain and improve our course health and documentation processes, flagging content that's fallen out of date or out of line with current product naming and messaging.

What you'll need to have done

• Delivered training, workshops, or technical explanations to a non-technical or semi-technical audience, and can point to material you've built or taught from.
• Studied Computer Science or a related technical discipline, or built equivalent hands-on comfort with programming languages (Python or similar) through experience.
• Worked hands-on with SaaS tools, APIs, or similar technical products, even without a formal software engineering background.
• Taken the initiative to build or improve a course, process, or piece of learning content, rather than just following someone else's structure.
• Communicated confidently and clearly with clients or external stakeholders, adjusting technical depth to fit the audience in front of you.
• Worked well in an environment where scope shifts and you're expected to figure things out rather than wait for a fully defined brief.

You're unlikely to thrive here if

• You'd rather follow a fixed curriculum than build and adapt training material as the product changes under you.
• You're not comfortable being hands-on with technical concepts and tooling, even at a foundational level.
• You prefer working in isolation rather than pulling in context from Product, Customer, and Partnerships teams to get training right.

If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation

At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally.

Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make.

Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life .
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance.
• Cycle to Work Scheme

Additional perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview Process

• Initial call with our Talent team to kick things off (30 minutes)
• Manager interview with Dom (60 minutes)
• Practical training assessment: build and present a short curriculum plan for a real hx feature, followed by discussion (60-90 minutes)
• Values interview (60 minutes)
• Meet the CEO
• We offer!