• A Microsoft Solutions Partner
• A Microsoft Managed Frontier Partner
• Named Australia AI Partner of the Year by Tech Partner News

With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America, and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business.

The Opportunity

As a Senior Machine Learning Engineer at HSO, you would work directly with customers to identify opportunities, shape solutions, and lead AI projects from initial discovery through to production support.

You’ll design and implement cloud-based machine learning and AI solutions, establish robust development and MLOps practices, and resolve complex technical or architectural challenges. You’ll also play an important leadership role by coaching technical colleagues, sharing knowledge, and helping HSO stay across emerging AI technologies and use cases.

This role is broader than model development. You’ll consider the complete solution, including data, cloud infrastructure, security, privacy, integration, deployment, and monitoring.

What You’ll Be Doing

• Lead the design, development, testing, deployment, support, and maintenance of production AI and machine learning solutions.
• Work directly with customers to understand business challenges, scope opportunities, and recommend practical technical approaches.
• Lead AI projects end to end, working independently or guiding a multidisciplinary project team.
• Design and apply appropriate AI, cloud, data, integration, and solution architecture patterns.
• Build maintainable, well-tested solutions that use cloud technologies wherever appropriate.
• Establish and improve machine learning development lifecycles using DevOps and MLOps practices.
• Identify and resolve complex technical, architectural, security, and performance issues.
• Provide technical support and identify opportunities to improve the reliability and maintainability of existing solutions.
• Translate complex technical concepts and architectural decisions for non-technical stakeholders.
• Facilitate customer workshops that support discovery, solution design, knowledge transfer, and the adoption of new technologies.
• Produce clear technical documentation to support project delivery and ongoing operations.
• Explore emerging technologies and evaluate how they can be applied to new customer and business challenges.
• Coach and mentor technical colleagues, supporting their project delivery and professional development.
• Contribute to technical standards, reusable patterns, best practices, and continuous improvement across HSO.
• Proactively identify project risks and provide practical solutions and mitigations.
• Design or implement supporting components outside machine learning where these are required for a complete solution.
• Promote a positive, accountable, and customer-focused culture by demonstrating HSO’s values in everything you do.

What You’ll Bring

• Ideally, at least five years of development experience delivering AI or machine learning solutions into production.
• A degree in Information Technology, Computer Science, Data Science, Engineering, or a related field, or equivalent relevant experience.
• Demonstrated experience designing and delivering secure, scalable, and maintainable AI solutions.
• Broad experience with current cloud technologies, platforms, and services.
• Strong understanding of machine learning development lifecycles and practical DevOps and MLOps experience.
• Experience with source control, automated testing, deployment pipelines, monitoring, and production support.
• Proven experience leading technical projects or project teams from discovery through to delivery.
• The ability to explain complex technical architecture and solutions to non-technical audiences.
• Strong customer-facing consulting, workshop facilitation, and stakeholder management skills.
• Experience accurately scoping technical work, identifying dependencies, and providing recommendations.
• Strong organisational and problem-solving skills, including the ability to balance deadlines and competing priorities.
• Sound judgement regarding when technical, delivery, or customer issues need to be communicated or escalated.
• Strong emotional intelligence and the ability to work effectively with customers and colleagues from a range of backgrounds.
• An understanding of applicable privacy obligations and experience identifying and mitigating security risks.
• A proactive approach to learning, experimentation, knowledge sharing, and continuous improvement.
• A calm and professional approach when working through ambiguity, changing requirements, or high-pressure situations.

• A senior, hands-on role delivering meaningful AI solutions for real customer challenges.
• Flexible hybrid working arrangements.
• Ongoing professional development and Microsoft certification opportunities.
• Career growth within a global Microsoft partner.
• Exposure to complex and innovative customer environments.
• The opportunity to influence HSO’s AI engineering standards and ways of working.
• Collaboration with experienced technical teams across ANZ and HSO’s global network.
• A culture focused on learning, innovation, continuous improvement, and customer success.

Join Us

If you're passionate about building AI solutions that work reliably in the real world, and you enjoy bringing customers and technical teams together to solve complex problems, we'd love to hear from you.

We're currently building our network of talented AI and Machine Learning professionals for future opportunities at HSO. By submitting your expression of interest, you'll be considered for upcoming Senior Machine Learning Engineer roles as they become available.

Join HSO and help organisations realise measurable value from cloud, data, machine learning, and AI technology.

Register your interest today and be among the first to hear about our upcoming opportunities with HSO.