Endpoint Administration

• Platform Management : Administer and optimize enterprise endpoint platforms across Windows and macOS environments, including Microsoft Intune, Jamf Pro, Apple Business Manager, and Autopilot. Execute endpoint configuration, policy management, deployment, compliance monitoring, and lifecycle activities that support secure, scalable operations. Leverage AI-enabled insights and automation capabilities to improve service quality, accelerate issue resolution, enhance decision-making, and increase operational efficiency while maintaining alignment with organizational standards and regulatory requirements.
• Device Lifecycle: Execute end-to-end device lifecycle processes including provisioning, imaging, deployment, onboarding, refresh planning, retirement, and asset governance activities. Ensure devices are deployed securely, efficiently, and consistently while maintaining compliance with established standards. Utilize automation, workflow optimization, and AI-assisted operational tools to reduce manual effort, improve deployment speed, increase accuracy, and support workforce productivity across a rapidly growing enterprise environment.
• Application Delivery: Manage application packaging, deployment, maintenance, updates, and retirement activities across supported endpoint platforms. Ensure software availability, compatibility, performance, and compliance while minimizing business disruption and operational risk. Apply automation, analytics, and AI-enabled operational capabilities to improve deployment success rates, identify issues proactively, streamline software delivery processes, and enhance the overall end-user technology experience at scale.

Security and Operational Excellence

• Security Compliance: Maintain endpoint security controls, compliance standards, vulnerability remediation activities, and endpoint protection capabilities across the enterprise environment. Execute security policies, monitor compliance status, support audit readiness, and partner with cybersecurity teams to address identified risks. Utilize AI-driven analytics and automation tools to improve threat visibility, accelerate remediation efforts, strengthen security posture, and support ongoing regulatory compliance requirements.
• Patch Management: Administer enterprise patch management processes for operating systems, applications, and endpoint technologies. Coordinate testing, deployment, validation, and remediation activities to ensure timely patch implementation while minimizing operational impact. Leverage automation platforms, predictive insights, and AI-assisted prioritization to improve deployment effectiveness, reduce vulnerabilities, strengthen endpoint reliability, and maintain a secure and compliant technology environment.
• Process Improvement: Develop, document, and enhance operational procedures, technical standards, runbooks, and support documentation that improve consistency, scalability, and service maturity. Identify opportunities to streamline workflows, eliminate inefficiencies, and strengthen operational controls. Apply data-driven analysis, automation capabilities, and AI-enabled recommendations to improve productivity, reduce recurring issues, and support continuous improvement across endpoint management operations.

Technical Support and Collaboration

• Advanced Support: Provide advanced Tier 2 and Tier 3 endpoint support for complex technical issues impacting end users, devices, and endpoint services. Perform root cause analysis, implement sustainable solutions, and restore service with urgency and precision. Utilize AIenabled troubleshooting tools and operational insights to accelerate diagnosis, improve resolution quality, reduce downtime, and enhance the overall support experience.
• Infrastructure Integration: Support endpoint integration with infrastructure, cloud, virtualization, networking, identity, and collaboration platforms. Partner with cross-functional technology teams to ensure endpoint services remain secure, connected, reliable, and scalable. Contribute technical expertise to modernization initiatives while leveraging automation and AI-assisted analysis to improve interoperability, performance, and operational effectiveness across enterprise technology environments.
• Knowledge Sharing: Serve as a trusted endpoint subject matter expert by providing technical guidance, mentoring support personnel, and promoting knowledge transfer across IT Operations teams. Maintain comprehensive documentation, support resources, and operational knowledge repositories that improve organizational effectiveness. Leverage AI-enabled knowledge management capabilities to enhance information accessibility, accelerate issue resolution, and support continuous learning and technical excellence.

KNOWLEDGE AND SKILLS

• Advanced expertise administering Microsoft Intune, Jamf Pro, Apple Business Manager, Windows 10/11, macOS, Autopilot, endpoint deployment technologies, and enterprise device lifecycle management platforms.
• Strong understanding of endpoint security, compliance management, vulnerability remediation, patch management, Active Directory, Entra ID, Group Policy, and enterprise governance practices.
• Advanced automation and scripting capabilities utilizing PowerShell and related technologies to improve operational efficiency, scalability, service quality, and endpoint administration effectiveness.
• Ability to leverage AI-enabled tools, analytics, and automation platforms to improve decision-making, accelerate problem resolution, enhance productivity, and drive operational excellence.
• Strong collaboration, communication, stakeholder management, and organization skills.

EXPERIENCE AND QUALIFICATIONS

• 5–8+ years of endpoint administration, desktop engineering, or systems administration experience.
• 3+ years administering Microsoft Intune and/or Jamf Pro.
• Experience with Active Directory, Entra ID, Group Policy, endpoint security, compliance, and patch management.
• Experience with Autopilot, Apple Business Manager, MDT, SCCM/ConfigMgr, application packaging, and endpoint deployment technologies.
• Advanced PowerShell scripting experience.
• Strong networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, and endpoint connectivity troubleshooting.
• Working knowledge of VMware, virtual machines, VDI, cloud-hosted endpoint solutions, and infrastructure integration.
• Experience with enterprise ITSM/ticketing platforms.
• Experience creating technical documentation, standards, runbooks, support guides, and operational procedures.
• Microsoft MD-102 Endpoint Administrator certification, Microsoft 365 and Azure certifications, Jamf 200/300 certifications, Security+ or equivalent security certifications preferred.
• Comfortable working in evolving environments with ambiguity and changing priorities.
• Proven ability to build processes, improve operational maturity, and drive continuous improvement initiatives.

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.