• Create courseware, update intranet content, support end users, and collaborate with IT teams to tailor training strategies for onboarding, new user groups joining the Firm, new product launches, etc.
• Deliver training in a variety of settings, for varied audiences and skill levels; live meetings, one-on-one sessions, classroom training, and curate other learning modalities focused on building lasting user confidence and competency.
• Develop and provide IT and end user training on computer hardware and application software
• Conducts the research necessary to develop and revise training courses and prepare appropriate training catalogs
• Prepares all instructor materials (course outline, background material, and training aids)
• Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
• Serve as the subject matter expert on the firm’s core software, with comprehensive knowledge of the functionality, integrations, and end user workflows, including:
• Office 365 suite
• Windows 11
• iManage
• Emburse (formerly Chrome River)
• DropBox
• Webtime or iTimekeep
• Zoom/Teams
• Experience with Atlassian Jira is a plus

Be open to learning legal-specific software to gain the knowledge needed for training, along with many in-house products that you'll also use in training sessions.

• Deliver hands-on, empathetic support and issue resolution that prioritizes the end user experience, building trust and confidence with every interaction by your interpersonal warmth and your commitment to making every user feel supported, capable, and confident.
• Contribute to system enhancements, upgrades, testing, and configuration efforts, translating technical changes into clear, user-friendly training and communication that supports smooth transitions.
• Partner closely with Attorney and Legal support staff to understand user needs, identify training gaps, and co-develop solutions that improve system utilization and user satisfaction.
• Lead positive change management initiatives by guiding users through system transitions, new tool rollouts, and process enhancements with empathy, clarity, and a focus on sustainable adoption and user empowerment.
• Travel as needed to deliver in-person training, support system rollouts, and build face-to-face relationships with end users across offices.

• 3-5 years in a professional services training role and strong written/spoken communication skills
• Subject matter expertise with Windows OS and its integrated ecosystem.
• Experience supporting a legal or professional services environment preferred.
• Strong technical troubleshooting, systems administration, and operational support capabilities.
• Exceptional interpersonal and communication skills with a genuine love for working with people; ability to translate complex system concepts into clear, approachable guidance for diverse audiences.
• Deep commitment to end user success, with a demonstrated passion for coaching, mentoring, and walking users through new processes with patience and positivity.
• Proven experience designing and delivering curated training programs, instructional content, and change management communications that drive positive adoption outcomes.
• Adaptable and solutions-oriented mindset with a desire to continuously improve systems and processes.
• Strong background in positive change management practices, with experience guiding users through technological transitions and fostering enthusiasm for new tools and workflows.

Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.

A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

$75,000 — $100,000 USD

Why Should You Apply?

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at .

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.

Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here .

California Residents may review our CCPA notice for applicants and employees here .

Please review the official posters for detailed information regarding your rights and protections

• Download the Right to Work Poster (English & Spanish)

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