OLIPOP is looking for an authentic, eager, and highly motivated individual to join the team as our Collaborative Planning, Forecasting, and Replenishment Analyst. This is a great opportunity to have a front row seat at a fast growing start up and new emerging category within functional beverages. In this role, you’ll be responsible for driving customer supply chain performance through collaborative forecasting, replenishment planning, inventory management, and service optimization. This role partners closely with Sales, Demand Planning, Customer Service, Logistics, and key retail customers to improve forecast accuracy, in-stock performance, inventory productivity, and OTIF metrics. If you're looking for a fast-paced environment, an opportunity for personal growth, and enjoy having fun along the way, then this is a role you'll thrive in!

• Independently manage day-to-day customer operations in partnership with the Supply Chain Manager, proactively flagging risks and surfacing recommendations rather than waiting on direction.
• Own the end-to-end order stream, driving toward a 95% no-touch order-to-cash process and identifying process improvements that reduce manual intervention.
• Partner with Logistics to ensure on-time delivery and truckload consolidation, using data and stakeholder input to reduce cost to serve.
• Manage EDI systems and order management processes; break down recurring fulfillment roadblocks into root causes and implement solutions that reduce repeat issues rather than one-off fixes.
• Own the logistics non-compliance and fines process end-to-end, from identification through resolution.
• Own customer fill rate reporting, using trend analysis to drive root-cause investigation, track corrective actions, and develop long-term, scalable solutions.
• Support onboarding of new customers in their early stages while cultivating and deepening relationships with existing accounts.
• Monitor inventory levels closely, proactively manage potential inventory cuts, and communicate directly with customers when needed to preserve trust and transparency.
• Contribute to building SOPs that scale with the team, sharing knowledge and best practices as the function grows.

• 5–8 years of customer-facing management experience within a Supply Chain environment, demonstrating full proficiency in core function responsibilities.
• Skilled at breaking down complex, ambiguous problems into manageable parts, interpreting information from multiple sources, and making sound recommendations.
• Proven ability to work independently with minimal oversight, while knowing when to loop in others at key milestones.
• Comfortable operating in a fast-paced, highly collaborative environment; works effectively across functions and can act as a resource for less experienced colleagues.
• Dynamic problem solver who adapts quickly, manages multiple priorities, and addresses issues in real time.
• Transparent, empathetic communicator who listens actively and reads between the lines with both internal partners and customers.
• Strong attention to detail, high ownership mentality, and the organizational skills to manage competing deadlines and priorities.
• Proficiency with Google Workspace, Salesforce, and other leading CRM platforms.
• CPG industry experience preferred.

• Experience implementing AI and automation tools to improve process efficiency.
• Six Sigma Lean certification preferred.

Manager, Supply Chain Customer Service

$85,000 $95,000 + Bonus

HOW WE WORK

We may be fully remote, but we’re anything but disconnected. OLIPOP has grown from a few passionate people around a table to a nationwide team, and we’ve done it without losing our collaborative spirit or sense of purpose.

Connection here is intentional. From cross-functional projects and IRL offsites to thoughtful Slack threads and spontaneous gifs, we make the effort to stay close, even across time zones. Sure, we move quickly, but we lead with trust, transparency, and a shared commitment to doing work that matters.

We value thoughtful debate. We give feedback with care and receive it with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. Because at OLIPOP, it’s not just about getting things done. It’s about growing together, staying true to what matters, and building something with lasting impact.

WHAT WE VALUE

At OLIPOP, our values aren’t just posters on a wall. They shape how we show up: for each other, for our customers, and for the mission we’re chasing together.

• Mission Connectivity : Everything we do ladders up to our shared goal: supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center.
• Indomitable Spirit : When things get messy, we get inventive. We stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck.
• Lead at Every Level : Leadership isn’t about titles, it’s about ownership. We speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence.
• Courageous Humility: We’re confident in what we bring and curious about what we don’t know (yet). We give feedback with care, take it with grace, and know that real growth takes both.

Success at OLIPOP doesn’t come from checking boxes; it comes from living our values, staying curious, and finding energy in both the pace and the purpose. We’re building something big, and we’re looking for people who:

• Think big, move fast, and take thoughtful risks
• Thrive in a high-performance, feedback-rich environment
• Value real human connection and honest collaboration
• Are fired up by building something new, and making it better every day

Startup life at OLIPOP is equally fun and fast-paced. If you’re energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, OLIPOP is a one-of-a-kind ride.

Submission of Application Materials

Applicants are required to submit only the materials specifically requested as part of the application process. Please do not include any unsolicited materials, as they will not be reviewed or considered.

• Marketing or promotional concepts
• Business ideas or strategies
• Photographs, videos, or other media
• Presentations, designs, or other creative content

• You are voluntarily providing such materials;
• You irrevocably assign all rights, title, and interest in and to those materials to Olipop Inc.; and
• Olipop Inc. may use, reproduce, modify, distribute, or otherwise exploit such materials for any purpose anywhere in the world, without restriction or compensation.